Breaking the Bad News: From resistance to acceptance and beyond
Working as a dog trainer means we sometimes need to tell clients painful truths they don’t want to hear. It can be hard to find a way in. Do you avoid speaking up – or use vague or euphemistic language – to save yourself the discomfort of potential conflict? Or do you say what the client needs to hear, only to face resistance, refusal, or clients who leave to find a trainer who will agree with them? As a specialist in service dog owner-training, Sharon Wachsler has extensive experience with helping clients come to terms with the heartbreaking reality that their dog is not fit for this career. Over the years, she developed a protocol that usually ends with the client understanding, agreeing, and thanking her for telling them this potentially devastating new. If you want to learn how to share bad news in a way that is more likely to wind up with you, the client, and the dog all on the same team, this webinar will be a game changer for you.
|Pre-requisites OR Target Level of Knowledge: n/a
|Instructor: Sharon Wachsler, CPDT-KA, KPA
|Course Length: 1.5 hr
|Original Air Date: 2023
|Course Cost: $30.00
|Contact Information: firstname.lastname@example.org
|Frequently Asked Questions
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Refund Policy: The course fee will be refunded, in its entirety, so long as the enrollee requests a refund in writing no later than the 14th day after the course is purchased.